Rapid Detect INC
Americas Choice for Quality, Low Cost Drug & Alcohol Testing Supplies!
RDI has quality products, excellent staff and one on one customer service. Not to mention our low competitive prices. Our prices are competitive because of the people we serve, we endeavor to keep their costs down and to provide them an edge in the industry.
301 Turman Street
Philip Baldwin - President, and founder of Rapid Detect INC. He has been facilitating this role since the inception of the company as of June 2002. Phil graduated from Northeastern State University in May of 1987 with a Bachelors of Arts degree. He oversees the administration of this great company as well as keep a close eye over our marketing department. During our scheduled work times, you will find him normally, in our designated "war room". There he is seeing to it that we are staying on top of things as a company. Making sure that we are extending our best efforts to keep a competitive edge and provide customers with the most positive experience possible.
It is important to Philip that our clients come to know us, and have a good understanding of who we are. We are much more than just a website. We are real people working hard to get the right product in your hands and in a timely manner. We are real people with big hearts seeking to accomplish the best job possible. In our line of business, we encounter challenges; there are ups and downs as there are with any company or corporation. At the same time, we put our heads together because you are our #1 concern. In his off time, you can find Phil at his local golf club teeing it up with friends and employees. Other activities are attending church or relaxing with his cats who always demand his attention when he is home. - Don't let yesterday take up too much of today.
Pamela Barlow - Accounts Manager (Customer Service). She processes phone & online orders, answers customer questions & solves any customer service issues, and she also packs & prepares packages for shipment. Pam has been with the company since 2017. Prior to that she spent over 25 years in retail pharmacy, where she helped run and manager her and her husband's drugstore. Pamela went to college at TCC (Tulsa Community College) where she focused her studies on business and accounting. In her spare time, she enjoys spending time with her husband, 2 daughters and 2 precious granddaughters. Pam strives with her expectations of customer service to be fast, friendly, and accurate.
Her first goal for customer service has always been to make sure the customer gets what they order, receives the product as quickly as possible, and then are pleased with the product. - Never stop believing in HOPE because miracles happen daily!
Randall Cox - Webmaster. He keeps the RDI website maintained, including adding or removing products, product images, descriptions, videos, & more. Randy has been with the company since 2012. Prior to that he has had many hard labor jobs which include his 3 1/2 years serving in the U.S. Army and is an Operation Iraqi Freedom Veteran. Randall graduated from the University of Phoenix with an Associate of Arts in Web Design. He is very proficient with Photoshop, video editing and HTML code, to name a few. In his spare time Randy enjoys spending time at home with his wife and 3 kids were they play games, eat meals, and make memories together.
Randall likes things to be neat and clean, which he brings to our website design making it very professional and user friendly. - No matter what people tell you, words and ideas can change the world. - Robin Williams
Gary Gray - Accounts Manager (Customer Service). His Responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. He also manages and develops client accounts. Gary has been with the company since 2012. Prior to that he worked for the Oklahoma Department of Transportation as a Material Management Specialist. Gary attended Oscar Rose State College where he studied Physical Education. In his spare time he like spending time with his wife, kids, and grandchildren. Gary is a Big fan of Oklahoma Sooners Football and St. Louis Cardinals Baseball.
His goal is to ensure all of our customers get the right product for their needs and in a timely manner. - When you do something make sure you do it 100% and not 50%!
Darrell Plummer, Jr. - Bookkeeper. He handles the financial side of Rapid Detect INC: reconciling bank statements, recording business transactions in QuickBooks, keeping track of customer accounts, and ensuring that bills are paid on time. Darrell has been with the company since 2014. Prior to that, he worked as a bookkeeper / office manager for Poteau Petroleum Products. Darrell graduated Summa Cum Laude from Northeastern State University in Tahlequah, Oklahoma with a BBA (Bachelor of Business Administration) in Accounting. In his spare time, Darrell enjoys writing, performing in theatrical productions, and singing in various choirs.
Darrell is highly motivated by accuracy and ensures that every item entered into the company books is accurate, down to the last detail. - Imagination is the highest form of research. - Albert Einstein