| Order Status |
 |
|
Has my order shipped? |
| |
Click the "My
Account / Order Status" link at the top right hand side
of our site to check your orders status. |
|
How do I change quantities
or cancel an item in my order? |
| |
Click the "My
Account / Order Status" link at the top right hand side
of our site to view orders you have placed. Then click the
"Change
quantities / cancel orders" link to find and edit your
order. Please note that once an order has begun processing
or has shipped, the order is no longer editable. |
|
How do I track my
order? |
| |
Click the "My
Account / Order Status" link at the top right hand side
of our site to track your order. |
|
My order never arrived. |
| |
Click the "My
Account / Order Status" link at the top right hand side
of our site to track your order status. Be sure that all
of the items in your order have shipped already. If you
order displays your Package Tracking Numbers, check with
the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered", please
contact customer service for assistance. |
|
An item is missing
from my shipment. |
| |
Click the "My
Account / Order Status" link at the top right hand side
of our site to track your order status. Be sure that all
of the items in your order have shipped already. If you
order displays your Package Tracking Numbers, check with
the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered", please
contact customer service for assistance. |
|
My product is missing
parts. |
| |
Click the "My
Account / Order Status" link at the top right hand side
of our site to track your order status. Be sure that all
of the items in your order have shipped already. If you
order displays your Package Tracking Numbers, check with
the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered", please
contact customer service for assistance. |
|
When will my backorder
arrive? |
| |
Backordered items are those which our suppliers are
unable to predict when they will have more in stock, but
as soon as they do, we will be able to ship the item to
you. |
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