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Help Index > Customer Support > Terms and Conditions
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RDI Customer Support |
We take great pride in offering
premier customer service, and
complete availability to answer
any questions or provide support
to any customers or potential customers
needs.
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Store Payment Methods |
Visa, Master Card and
American Express +
Electronic Check (ACH) |
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Store Guarantee |
Simple, We Guarantee
Our Products To Work, To Be
Free Of Defect. All Of Our
Urine Drug Tests Are FDA Cleared
And Have Long Shelf Life.
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Return Policy |
Should you need to return
merchandise please notify our customer
service department at 1-888-404-0020
(M-F from 8:00am-4:00pm CST) and request a
return authorization number and
address to ship the product to.
Returns must be in brand new,
mint condition, in the original,
undamaged manufacturer's packaging
including all packaging materials,
such as product & inserts.
Returns must be made within
15 days of the ship date.
Acceptance
of return of special order items
is conditional based on the terms
of return of the item's manufacturer
or supplier.
If damage occurred
during transit, please do not dispose
of the packaging. Contact the carrier
for inspection and file a claim
with the carrier. When returning
items, they must be sent freight
prepaid. Returns sent C.O.D. or
"shipping charges collect" will
be refused.
Credit will be
given only for items that we receive
and inspect. To avoid any complications,
be sure that you insure your return
shipment. All returns will be subject
to a minimum 20% restocking charge,
if accepted. For any questions about
a return, please contact customer
service at 1-888-404-0020 (M-F from
8:00am-4:00pm CST).
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Privacy
Policy |
We do not share the information
gathered through this web site with
any other 3rd party unless for order
fulfillment and shipping purposes.
Your private information is kept
private.
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SSL
Site Secure |
All
payment information entered through
this web site cart is done through
3DCart protected by GEOTrust.com
Secure Server protection with 128bit
SSL Secure Server Link encryption.
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Ordering
Question? |
If
you have special questions about
ordering, please give us a call.
Our office hours are Monday through
Friday, 8:00am-4:00pm CST.
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